Privacy Policy & Terms
Our Contact Details
Name: Rebel Alchemy Ltd
Registered Address: 86-90 Paul Street, London EC2A 4NE
Phone Number: 020 805 07804
E-mail: info@rebelalchemy.net
This notice was compiled on 6th December 2022 and will be updated regularly.
Refunds & Cancellations
- Bookings can be rescheduled at any stage up to 48hrs before the session is due to commence.
- Cancellations within 48hrs of booking will result in the loss of entire session fee
- No refunds are issued once service has been delivered
- In the event of a Force Majeure, If Rebel Alchemy is unable to fulfil its obligations in completing any sessions purchased within a Course, (due to incapacitation lasting longer than 30 days), then the amount owing for any unredeemed sessions will be duly refunded.
- Refunds on Single Treatments “pre-paid” (including Vouchers & Klarna) - If Rebel Alchemy is unable to fulfil a scheduled booking (due to incapacitation lasting longer than 30 days), the client will be entitled to request a refund
Privacy Policy
The type of personal information we collect
We currently collect and process the following information:
- Your Name - Email - Telephone Number - Address (where products are being shipped) and sometimes Date of Birth if the need to document this arises within the therapy session.
- We may also collect information about your IP address, geographical location, browser type, source of referral as well as which pages you view and for how long.
- We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To process your booking.
- For the purpose of Record Keeping - All Health Professionals have an implicit duty to keep attendance records/notes. No disclosure may be made to any third party, including any member of the clients own family, without the Client’s express consent unless it is required by due process of the Law, whether that be by Statute, Statutory Instrument, or order of any court of competent jurisdiction.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Shine Holistic – At this moment in time; when a client is already registered on the Shine database, this contact information will be accessed by Rebel Alchemy in order to create the booking (when Rebel Alchemy books on behalf of the client).
We use the information that you have given us in order to create your booking. This information is never shared to any other third parties.
Scenarios where your contact details may be shared:
- Whereby bookings are made at The Light Centre, your contact details will be shared with The Light Centre via their booking system, to complete the booking process.
- It is a legal obligation for Rebel Alchemy to notify the relevant Authorities when a safeguarding issue is suspected.
- A client’s express consent will be sought should it be deemed necessary to share their records with their GP.
- In the event of an unsettled debt, Rebel alchemy may also share your contact details with a third party Accountant/Legal Representative in order to pursue any overdue monies.
- In the event that the business is sold, it will be necessary to seek a Client’s consent for the transfer of their contact details to the new owner.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) We need it to perform a public task.
(b) We have a legal obligation.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. When preparing our website we have taken every care possible to ensure your privacy, however, we have no control over any of the information you may be providing via other web sites and we are not responsible for the policies and practices of other websites, even if you access them using links from our website.
How we store your personal information
Your information is securely stored.
We keep Client Records for 6 Years. This is the Legal requirement.
Upon which time, records will be disposed of securely and in a way that maintains client confidentiality.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at: Rebel Alchemy Ltd, 86-90 Paul Street, London EC2A 4NE - 020 805 07804 - info@rebelalchemy.net If you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: info@rebelalchemy.net
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk